Information We Collect
Personal Information
When you register for our masterclasses or contact us, we collect basic information needed to provide our services. This includes your name, email address, and phone number. We only ask for what we need to deliver course materials and communicate with you effectively.
Account Data
Your account profile contains the information you provide during registration. You can update this data at any time through your account settings. We store your course enrollment history and completion records to track your learning progress.
Payment Information
When you purchase a masterclass, our payment processors handle your financial data securely. We never store complete credit card numbers on our servers. You'll receive receipts and transaction records via email for your records.
Technical Information
Our platform automatically collects certain technical data to ensure smooth operation. This includes your IP address, browser type, device information, and access times. We use this information to optimize platform performance and identify technical issues.
Usage Analytics
We track how you interact with our courses to improve the learning experience. This includes which lessons you view, how long you spend on each section, and your quiz or assessment results. These insights help us refine our teaching methods.
How We Use Your Data
We use your information primarily to deliver the educational services you signed up for. This means sending you course materials, processing your enrollment, and providing technical support when needed.
Course Delivery and Communication
Your email address lets us send important course updates, new lesson notifications, and instructor announcements. We also use it to respond to your questions and provide customer support. You'll receive administrative emails about your account and purchases.
Marketing Communications: We occasionally send information about new courses or special offers. You can unsubscribe from promotional emails at any time using the link in each message. Account-related emails cannot be disabled as they're essential for service delivery.
Platform Improvement
We analyze usage patterns to understand how students learn and which teaching methods work best. This data helps us create better courses and improve existing content. All analysis is done in aggregate form to protect individual privacy.
Data Protection
We implement industry-standard security measures to protect your information from unauthorized access. Our servers use encryption, firewalls, and regular security audits. However, no online system is completely secure, and we encourage you to use strong passwords.
Access Controls
Only authorized staff members can access personal data, and only when necessary for legitimate business purposes. Our team receives regular training on data protection and privacy best practices. We maintain detailed logs of who accesses what information.
Cookies and Tracking
Our website uses cookies to remember your preferences and keep you logged in between sessions. These small text files are stored on your device and help us provide a better user experience.
Types of Cookies We Use
- Essential cookies that enable basic site functions like login and course access
- Performance cookies that help us understand how visitors use our platform
- Functionality cookies that remember your preferences and settings
- Analytics cookies that provide insights into user behavior and engagement
You can control cookie settings through your browser preferences. Blocking certain cookies may limit some platform features, but core learning functions will still work.
Third-Party Services
We work with trusted service providers to deliver our platform features. These partners process data on our behalf and are bound by strict confidentiality agreements.
Service Provider Categories
- Payment processors handle financial transactions securely
- Email service providers deliver course communications and updates
- Video hosting platforms stream our course content reliably
- Analytics tools help us understand platform usage and performance
These providers only receive the minimum data needed to perform their specific functions. We carefully vet all partners to ensure they maintain appropriate security standards.
Your Rights
You have several rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.
Data Portability
Upon request, we can provide a copy of your personal data in a common electronic format. This includes your profile information, course history, and any content you created on our platform.
Withdrawal of Consent
You can withdraw consent for data processing at any time by contacting us. Note that this may affect our ability to provide certain services. Course completion records may be retained for legitimate business purposes even after account closure.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Active account data is retained while you use our platform. After account deletion, we remove or anonymize personal information within 90 days.
We maintain certain records for longer periods when required by law, such as financial transaction records for tax purposes. Course completion certificates may be kept to verify credentials if requested in the future.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our platform. The updated date at the top of this page shows when the current version took effect.
Continued use of our services after policy changes indicates acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, please reach out to our team. We're here to address your concerns and ensure you feel confident about your privacy on our platform.
Email: info@aextorial.com
Phone: +639451225430
Address: Unit 3006 One Corporate Center, Meralco Ave, cor Doña Julia Vargas Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines